Distance Selling Regulations

Under Statutory Instrument 2000 No. 2334 The Consumer Protection (Distance Selling) Regulations, we are pleased to furnish the following information. This business is operated by Michael James Hart, and the address to which documents may be effectively served is 5 York Avenue, Hayes, Middlesex UB3 2TN.  The main characteristics of each product, and the cost (excluding delivery, but including all applicable taxes), may be found on the corresponding product page for the product concerned. Prices and discounted prices will remain valid once an order has been made using the sales mechanism on the CableCity.co.uk website, subject to product availability, order acceptance, and correct ticketing. These regulations confer a right of cancellation.

Terms and Conditions of Sale

1. DEFINITIONS

"CableCity" or "CableCity.co.uk" or "we" or "us" means Michael J Hart trading as CableCity.co.uk. The "purchaser" or "customer" means the person, firm, company or agent ordering or buying goods or services from CableCity.co.uk. The "Goods" mean the products of the relevant order of sale. The "Price List" is the list of goods and their relevant selling prices in United Kingdom Pounds Sterling published by CableCity.co.uk in any format. CableCity.co.uk reserve the right to alter published prices without prior notice. "Consumer" means a private person buying Products for private use. If you are a Consumer, please find your specific rights and exceptions in Section 11.

2. ACCEPTANCE OF ORDERS

CableCity.co.uk reserves the right to reject any order received for goods at their sole discretion and without explanation.

3. VARIANCE OF TERMS OF SALE

Any order received that wishes to amend these terms is subject to written confirmation by CableCity.co.uk.

4. FORMATION OF CONTRACT TO SUPPLY GOODS

A contract to supply goods is not formed until a valid order has been received by CableCity.co.uk, and Cablecity.co.uk has manually confirmed acceptance of the order or payment has been accepted by Cablecity.co.uk. Payment is considered as being accepted if a charge has been made against the credit or debit card of the purchaser, or if a cheque offered by the purchaser in settlement has been presented for payment.

5. PAYMENT & TITLE

The goods remain the property of CableCity.co.uk until all due funds relating to the goods have cleared. Payment may be made by the following methods: cash, personal cheque, company cheque, banker's draft, cashier's cheque, certain credit cards, certain debit cards or electronic transfer of funds into an account nominated by CableCity.co.uk.

6. CREDIT

Unless credit facillities have been granted, all monies due must be received by CableCity.co.uk before the goods can be supplied. Where credit accounts have been granted the purchaser agrees that they will pay all outstanding monies (by the methods outlined in section 5 except credit cards) within the time limit stated on the invoice. In the event of non or late payment the purchaser agrees to pay an administration fee of 10% of each overdue invoice value (minimum £10) and CableCity.co.uk or its representatives may enter the purchaser's premises at any reasonable time in order to recover goods originally supplied by CableCity.co.uk for which payment is outstanding beyond any previously written and agreed credit term. CableCity.co.uk reserves the right to withold future despatches and/or revoke credit facilities on a temporary or permanent basis.

7. SUITABILITY OF USE

Due to the varied uses of most of our products we are unable to guarantee the suitability of any item for a specific purpose, unless the customer seeks specific advice from us prior to purchase.

8. DEFECTIVE PRODUCTS

New products supplied by CableCity.co.uk are supplied with a 1-year RTB warranty unless otherwise specified in writing. Defective components may be returned to CableCity.co.uk , and CableCity.co.uk may replace, issue a credit note or repair the goods at CableCity.co.uk's discretion within a time period specified by CableCity.co.uk. CableCity.co.uk is not responsible for goods returned to us that are lost, or further damaged in transit. Neglect or misuse of any item will negate the warranty.

9. CONDITION OF RETURNED, DEFECTIVE GOODS

Defective goods returned under clause 8 must be returned with original packaging and with a copy of the original invoice. Goods returned otherwise will, at our discretion, either be refused or subject to restocking fee to cover our expense. Goods returned as defective and found to be fault free will be returned to the customer at the customer's expense.

10. NON-DEFECTIVE PRODUCTS

Non-defective goods may be returned at the discretion of CableCity.co.uk. However these goods must be returned unused with original packaging, a copy of the original invoice and in a clean and resalable condition. Goods returned otherwise will, at our discretion, either be refused or subject to restocking fee to cover our expense.

11. CONSUMER RIGHTS

If you are a Consumer (as recognised by the EU Distance Selling Directive) you may cancel your mail order purchase at any time within 7 working days of receipt without cause and receive a refund of the price paid excluding carriage charges. To do this you must inform us in writing and return the products immediately, in the same condition you received them and at your own cost and risk. Any statutory Consumer rights are unaffected by this Agreement. This clause does not apply to any trade customer,  user or reseller.

12. CANCELLATION OF ORDER

The purchaser may cancel the order for any normal stock items that have not been shipped. The customer may not cancel orders for specially ordered / manufactured items.

13. DELIVERY

CableCity.co.uk will make its best endeavors to deliver all goods as instructed by the purchaser, or (where instructions have not been received and accepted by us) as published by CableCity.co.uk. CableCity.co.uk will not be responsible for late deliveries outside of its control, howsoever caused.

13a. PLEASE NOTE. For your security we have transparent security checks in operation. In the event that any order placed over the internet fails one of these checks, your order will be suspended until we can confirm its validity.

14. DAMAGE IN TRANSIT

The purchaser shall inspect all goods immediately they are delivered. In the event of loss/shortage/damage CableCity.co.uk should be informed within 4 working days by use of teh 'Contact' facility or email of the discrepancy, and (if requested) in writing within 7 working days. CableCity.co.uk reserves the right to reject claims for incorrect delivery made later than 7 days after the due date for delivery.

15. FORCE MAJEURE

CableCity.co.uk reserves the right to cancel, suspend or vary the operation of contract of sale if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing) fire, flood, storms, plant breakdown, strikes, lock outs, riot, hostilities, non-availability of material or suppliers or any other event outside the control of CableCity.co.uk; and CableCity.co.uk shall not be held liable for any breach of contract resulting from such an event.

16. JURISDICTION

In matters of dispute, it is agreed that the Laws of England shall have jurisdiction.

17. MISCELLANEOUS

If any part of the Agreement is found to be invalid or unenforceable by a court, the remainder is unaffected. CableCity.co.uk may subcontract, assign or transfer its obligations or rights to a competent third party whether in whole or in part. The purchaser may not assign or transfer any of their obligations.

18. PICTURES AND DESCRIPTIONS

Pictures and descriptions (where applicable) are intended to be closely representative of the goods being offered for sale. However, pictures and descriptions are subject to change without notice and therefore should not be viewed by the purchaser as an exact description of how the goods will be supplied. If an exact and up-to-date description is of the essence, then the purchaser should contact CableCity.co.uk, who will endeavour to furnish the information required. CableCity.co.uk reserves the right to adjust the product specifications in any of their publications.

19. COPYRIGHT

Information and pictures contained in all literature supplied by CableCity.co.uk (in any format including but not limited to Websites, email, paper catalogues...) are copyright to CableCity.co.uk or used under licence, and may not be reproduced in any format without the written permission of CableCity.co.uk